Q What
is Your Return Policy? (does not apply to E-bay or wholesale purchases)
A -Your purchase is shipped brand new and direct from the manufacturers warehouses. All returns MUST be sent to Shoe Annex, not the factory. Failure to send returns or exchanged items back to the correct address ( See Address Below ) may result in a 20% service charge or lost items.
Shoes returned for refund will have 20% deducted from purchase price due to manufacturers charging us a 20% restocking fee (does not apply to shoes returned for exchange). Shoes may be returned for exchange or refund .... ONLY IF THEY HAVE NOT BEEN WORN and are in the original condition/packaging. If they have been worn or are not in the original condition/packaging, we can not accept them as a return. If they have not been worn and you wish to return them; please complete the bottom portion of the packing slip enclosed with your purchase. Please tell us whether you would like to exchange for another pair(we reship 1 time for free(applies to lower 48 states only)) or receive a refund. In order to receive a exchange or refund, excluding shipping cost, the shoes must be returned to us within 60 days from the time of the factory shipment. If the return is more than 60 days from the time of the factory shipment you will have a credit applied to your next purchase in the amount of the return.
(Effective 3/3/2008)
Note: We are unable
to refund shipping charges, unless we were responsible for incorrect shipping.
Customer is responsible for shipping charges back to Shoe Annex, we will re-ship (ground ship) exchanges at no cost to the customer one time (applies to lower 48 states only).
Returns not accepted will be shipped back to you at your expense or disposed of (your option).
Note: Wholesale Purchases (large quantity purchases with negotiated/reduced price) are Final.
Note: If a packing slip was not included with your order - please print this page and include the following information:
Complete Name:_______________
Order #:________________________
Address:________________________
Circle Preference: Exchange (what item, if available) - Refund
Reason:________________________
Return to:
Shoe Annex,LLC
#134
1160 Clock Tower Plaza
Washington, MO 63090
